Our Stain Removal Policy

Normal spotting and stain removal is included in our cleaning price and our steam cleaning process and on average, 90% of all spots and stains are removed that way.

However, sometimes a stain can become “set” into a carpet.  This can happen for a variety of reasons but is usually a combination of one or more of the following :

•  Time - how long has the carpet been stained for?  The longer      the time the higher the likelihood of the stain becoming set.

•  Stain type - some food and drinks e.g. cordial, orange juice     and curry contain natural or synthetic dyes that are almost an     exact match to the type of dyes used when your carpet was     first manufactured and therefore readily attach themselves to     the carpet fibres.

•  Temperature - coffee spilt whilst hot is much harder to     remove than if spilt when cold.

•  Fibre type - certain fibres are much more likely to become     stained.  Wool and nylon carpets can very easily become     stained.  That is why application and renewal of carpet     protection is so important as this will actually block the “sites”     where stains attach themselves to.


If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments, these procedures will be discussed with you and a quote given for the removal of these more difficult stains.
 
Please note that some stains that are deemed permanent will not be removed with any treatments.  We do not guarantee removal of permanent stains.

 
Stains not covered by standard cleaning process

These include but are not limited to; blood, urine, faeces, and vomit and will require specialist treatment.  All these stains are a result of bodily fluids and as such :

•   Constitute a biohazard

•   Are acidic in nature

•   Occur at elevated temperatures (37°C)

We are able to sanitize and remove the odour caused by these stains but can not guarantee removal of stains or any discolouration.

Urine left untreated will decompose into an alkaline salt and cause permanent damage to natural fibres.  Dry urine salts can also become “reactivated” by the cleaning process and produce odours long after the initial event occurred.

Other chemicals that can be activated by the cleaning process, causing white spots, are found in some acne treatments and hair colouring products.

We cannot treat mould - this requires expert decontamination by a certified microbial remediation technician.