If you want to hire a professional carpet cleaner, there are some important things you need to know before you begin. Just follow these five tips for finding professional carpet cleaners to ensure you get the very best service
1. Are they certified carpet cleaners?
Professional carpet cleaners will have completed a schedule of specialised training courses and examinations and will hold a recognised certification from an independent certification body. They must undertake periodical ongoing education to maintain this certification. By ensuring that your carpet cleaner is certified, you are ensuring that they have the right knowledge to clean your carpet. Ask to see copies of their certification.
2. Are they insured?
A professional carpet cleaner will hold public liability insurance to ensure that both they and their customers are protected in the event of an accident or property damage. They should be happy to show you a copy of their insurance upon request. If they can’t demonstrate that they have insurance cover, then you run the risk of being exposed to substantial risk in the event of an accident or property damage
3. Do they offer a written guarantee?
An important consideration when you start to compare carpet cleaners is making sure that they offer a written guarantee. This should be prominently displayed on their website and a hard copy available to you upon request reason. The reason why this is important is because a professional carpet cleaner will always stand by their work. They will want to provide you with the very best service and ensure that their good reputation is maintained.
4. Are they members of a professional trade association?
Professionals of any discipline are usually members of a trade association and it is no different for carpet cleaners. Membership of a trade association demonstrates commitment to both self and industry improvement.
5. Do they offer you a written, fixed price quotation before starting the job?
A well known tactic of the less scrupulous contractors is to operate what is known as the “Bait & Switch” tactic. This involves offering a very low price to clean your carpets over the telephone and then once in your home, charging excessively for items that should be included as standard. A professional carpet cleaner will inspect your carpet and offer you an exact written quotation before they start and explain exactly what they will do for that price. You will be under no obligation until you accept their quotation
So if you want to get the best possible service and ensure that your carpet is cleaned professionally follow these tips to find the best carpet cleaners.
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